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Current Result Document :
ÇѱÛÁ¦¸ñ(Korean Title) |
ÇÏÀ̺긮µå AI 꺿 ±¸ÇöÀ» À§ÇÑ RPA¿¬°è ¹æ¾È ¿¬±¸ |
¿µ¹®Á¦¸ñ(English Title) |
A Study on the RPA Interface Method for Hybrid AI Chatbot Implementation |
ÀúÀÚ(Author) |
ÃÖÈñ¼®
À̼®Çü
¹Ú¹®¼ö
Choi Hee Seok
Lee Seok Hyoung
Park Moon Soo
Á¤Ãµ¼ö
Cheonsu Jeong
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¿ø¹®¼ö·Ïó(Citation) |
VOL 12 NO. 01 PP. 0041 ~ 0050 (2023. 01) |
Çѱ۳»¿ë (Korean Abstract) |
ÃÖ±Ù¿¡ ÀΰøÁö´É ±â¼ú¹ßÀü°ú ´õºÒ¾î Äڷγª19 ¹ÙÀÌ·¯½º(COVID-19)°¡ Àå±âÈµÇ¸é¼ ºñ´ë¸é »çȸ°¡ ÀÏ»óȵǾú°í, ¸¹Àº ±â¾÷µéÀº ÀÌ¿¡ ´ëÀÀÇϱâ À§ÇÑ µðÁöÅÐ Æ®·£½ºÆ÷¸ÞÀ̼ǰú ÀΰøÁö´É µµÀÔÀÇ È°¼ºÈ¸¦ ÃËÁø½ÃÅ°°í ÀÖÀ¸¸ç 꺿ÀÇ ¼ö¿ä°¡ ±Þ°ÝÈ÷ ´Ã¾î³µ´Ù. ¶ÇÇÑ Ãªº¿Àº ±âÁ¸ÀÇ ´Ü¼ø¹®ÀÇ ´ëÀÀ¿¡¼ ¾÷¹« Æ®·£Àè¼Ç 󸮸¦ Çϱ⿡ À̸£·¶´Ù. ÇÏÁö¸¸ ±âÁ¸ ½Ã½ºÅÛ°ú ¿¬°è¸¦ À§ÇØ API¸¦ °³¹ßÇؾßÇÏ°í ¿¬°è Çϴµ¥ ¸¹Àº ¾î·Á¿òÀÌ ¹ß»ýÇÏ°í ÀÖ¾î, À̸¦ ÇØ°áÇϱâ À§ÇØ RPA¿¬°è¸¦ ÅëÇÑ ÇÏÀ̺긮µå 꺿À» ±¸ÃàÇÏ´Â °ÍÀÌ Á¡Á¡ Áß¿äÇØÁö°í ÀÖÀ¸¸ç, ÃÖ±Ù RPA¿Í 꺿ÀÇ °áÇÕÀÌ ¸¹Àº ºñÁî´Ï½º ÇÁ·Î¼¼½º¸¦ ó¸®ÇÏ´Â È¿°úÀûÀÎ µµ±¸·Î °£Áֵǰí ÀÖ´Ù. ±×·¯³ª ¿¬°è»ç·Ê ºÎÁ·°ú ±¸Ãà ¹æ¹ýÀ» ã¾Æº¸±â Èûµé¾î ¸¹Àº ¾î·Á¿òÀ» °Þ°í ÀÖ´Ù. º» ¿¬±¸¿¡¼´Â ±âÁ¸ ¼±Ç࿬±¸ °íÂû°ú ÇÏÀÌÆÛ¿ÀÅä¸ÞÀÌ¼Ç °üÁ¡¿¡¼ Conversational UXÀΠ꺿°ú Task AutomationÀÇ RPA¸¦ ¿¬°èÇÑ ÇÏÀ̺긮µå 꺿 ±¸ÃàÀ» À§ÇÑ ¹æ¹ýÀ» ½ÇÁ¦ ±¸Çö»ç·Ê¸¦ ¹ÙÅÁÀ¸·Î Á¦½ÃÇÏ¿©, º¸´Ù ½±°Ô ¿¬°è¹æ¹ýÀ» ÀÌÇØÇÏ°í ±¸ÃàÇÒ ¼ö ÀÖµµ·Ï ÇÏ¿© µðÁöÅÐ Æ®·£½ºÆ÷¸ÞÀ̼ǿ¡ Àû±ØÀûÀ¸·Î AI 꺿À» È°¿ëÇÒ ¼ö ÀÖµµ·Ï Çϴµ¥ ½Ã»çÁ¡ÀÌ ÀÖ´Ù. |
¿µ¹®³»¿ë (English Abstract) |
Recently, as the Coronavirus disease 2019 (COVID-19) prolongs along with the development of artificial intelligence technology, a non-contact society has become commonplace. Many companies are promoting digital transformation and the activation of artificial intelligence introduction to respond to this which leads to dramatic increase of demand for Chatbot. In addition, a Chatbot has reached the point of processing business transactions from responding simple inquiries. However, it is necessary to develop an API to interface with the legacy system and there are many difficulties in connecting. To solve this, it is becoming important to establish a hybrid Chatbot environment through RPA interface. Recently, the combination of RPA and Chatbot is considered an effective tool for handling many business processes. But, there are many difficulties due to the lack of interface cases and the difficulty in finding a method to development them. This study suggests a method for building a hybrid Chatbot which is an interface Chatbot(Conversational UX) and RPA(Task Automation) from the perspective of hyper-automation based on actual development cases and review of literature review is presented, so that the interface method can be understood and develop more easily. Therefore, there are implications for actively using AI Chatbot for digital transformation. |
Å°¿öµå(Keyword) |
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À̵¿¼ºñ½º
À̵¿±Ç
±³Å뺹Áö
MyData
Transportation Vulnerable
Mobility Service
Mobility Right
Transportation Welfare
ÇÏÀ̺긮µå 꺿
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RPA ÀÎÅÍÆäÀ̽º
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Hybrid Chatbot
Conversational AI
RPA Interface
Webhook
Hyper Automation
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