ÇѱÛÁ¦¸ñ(Korean Title) |
Á¤º¸½Ã½ºÅÛ°¨¸®ÀÇ ¼ºñ½ºÇ°Áú¿äÀÎÀÌ °¨¸®Ç°Áú°ú °í°´¸¸Á·¿¡ ¹ÌÄ¡´Â ¿µÇâ |
¿µ¹®Á¦¸ñ(English Title) |
An Effect on the Audit Quality and Customer Satisfaction by the Service Quality of Information System Audit |
ÀúÀÚ(Author) |
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¿ø¹®¼ö·Ïó(Citation) |
VOL 11-D NO. 07 PP. 1467 ~ 1476 (2004. 12) |
Çѱ۳»¿ë (Korean Abstract) |
Á¤º¸½Ã½ºÅÛÀÇ À§Çè ¹× ¿ª±â´É ¹æÁö¿Í ´õºÒ¾î Á¤º¸½Ã½ºÅÛÀÇ Ç°ÁúÀ» Á¦°íÇϱâ À§ÇÑ Á¤º¸½Ã½ºÅÛ °¨¸®¿¡ ´ëÇÑ Á߿伺°ú ±× ¼ö¿ä°¡ Áõ°¡ÇÏ°í ÀÖ´Ù. ´õºÒ¾î °¨¸®³»½ÇÈ¿Í ½Å·Ú¼ºÁ¦°í¸¦ À§ÇÑ ±â¼ú¿¬±¸¿Í Á¦µµ¿¬±¸µµ Áö¼ÓÀûÀ¸·Î ¼öÇàµÇ¾î¿Ô´Ù. ±×·¯³ª, °¨¸®ÀÇ·Ú±â°üÀÌ °¨¸®¿¡ ´ëÇÑ º»ÁúÀû Ãø¸éÀÇ ÀÌÇØ ºÎÁ·, °¨¸®ÀÎÀÇ ÀÚÁú ¹× ½Å±â¼ú¿¡ ´ëÇÑ ÀÌÇØ ºÎÁ·°ú ´ë»ó¾÷¹«ÆÄ¾Ç ¹ÌÈíÀ¸·Î Çü½Ä¿¡ Ä¡¿ìÄ¡´Â Ãø¸éÀÌ ÀÖ¾î Á¤º¸½Ã½ºÅÛ °ü¸®ÀÇ ¼ºñ½º Ç°ÁúÀÌ »ó´ëÀûÀ¸·Î Ãë¾àÇÏ¿© °¨¸®ÀÇ·Ú±â°üÀ̳ª ÇÇ°¨¸® ±â°üÀ¸·ÎºÎÅÍ ½Å·Ú¸¦ ¾òÁö ¸øÇÏ°í ÀÖ´Ù. º» ¿¬±¸¿¡¼´Â °¨¸®¼ºñ½º Ç°Áú¿äÀΰú °¨¸®Ç°Áú°£ÀÇ °ü°è¸¦ ±Ô¸íÇÏ°í, ³ª¾Æ°¡¼ °¨¸®Ç°Áú°ú °í°´¸¸Á·µµ°£ÀÇ °ü°è¸¦ ±Ô¸íÇÏ°íÀÚ ÇÏ¿´´Ù. ¿¬±¸°á°ú, °¨¸®ÀÎÀÇ °¨¸®´É·Â, ´ëÀÀ¼ºÀº °¨¸®Ç°Áú¿¡ À¯ÀÇÇÑ ¿µÇâ¿äÀÎÀ̸ç, ¶ÇÇÑ °¨¸®Ç°ÁúÀº °¨¸®¸¸Á·µµ¿¡, ±×¸®°í °¨¸®ÀÎÀÇ °¨¸®´É·Â, ½Å·Ú¼º, ´ëÀÀ¼ºÀÌ °¨¸®¸¸Á·µµ¿¡ À¯ÀÇÇÑ ¿µÇâÀ» ¹ÌÄ¡´Â °ÍÀ¸·Î ¹àÇôÁ³´Ù. |
¿µ¹®³»¿ë (English Abstract) |
The importance and the demand about IS(information system) audit are increasing to raise quality of IS and prevention of the IS risk and dysfunction. Technology and system research for the substantiality and raising reliability of IS audit are continuously performed. But, there are misunderstanding of audit clients about IS audit, insufficiency of auditor's ability and misunderstanding of new technoloty and target business area. Therefore, is not getting trust from client or system integrator because service quality of IS audit is weak relatively. This study aims at survey correlations between audit service quality factor and audit quality, between audit quality and customer satisfaction. The results of this study are as follow. Auditor's ability, correspondence has a significant effect on audit quality, also audit quality on audit satisfaction, and Auditor's ability. reliability has a significant effec on audit satisfaction. |
Å°¿öµå(Keyword) |
°¨¸®¼ºñ½ºÇ°Áú
Audit Service Quality
½Å·Ú¼º
Reliability
´ëÀÀ¼º
Correspondence
°¨¸®ÀδɷÂ
Auditor Ability
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°¨¸®Ç°Áú
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