ÇѱÛÁ¦¸ñ(Korean Title) |
È¿°úÀûÀÎ ¾÷¹«ÇÁ·Î¼¼½º Áõ´ë¸¦ À§ÇÑ ITSM°ú CSC ¿¬µ¿¿¡ °üÇÑ ¿¬±¸ |
¿µ¹®Á¦¸ñ(English Title) |
A Study on the ITSM and CSC working together for effective business process |
ÀúÀÚ(Author) |
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¿ø¹®¼ö·Ïó(Citation) |
VOL 13-D NO. 03 PP. 0405 ~ 0414 (2006. 06) |
Çѱ۳»¿ë (Korean Abstract) |
ÃÖ±Ù ±â¾÷ÀÇ °æ¿µÈ¯°æÀº ¸Å¿ì ±Þ°ÝÈ÷ º¯ÈÇÏ°í ÀÖÀ¸¸ç, ½ÃÀåÀ¸·ÎºÎÅÍ Áö¼ÓÀûÀ¸·Î °í°´°¡Ä¡ Çâ»ó¿¡ ´ëÇÑ ¾Ð·ÂÀ» ¹Þ°í ÀÖ´Ù. µû¶ó¼ ±â¾÷µéÀº °í°´ °¡Ä¡Çâ»óÀ» À§ÇØ ½ÃÀå ȯ°æ¿¡ ¸Â´Â ´Ù¾çÇÑ Àü·«Àû, Àü¼úÀû °æ¿µÇÕ¸®È ¹æ¾ÈÀ» ¸¶·ÃÇÏ¿© ÃßÁøÇÏ°í ÀÖ´Ù. ¶ÇÇÑ IT ±â¼úÀÇ ±Þ¼ÓÇÑ ¹ßÀüÀ¸·Î ITÀÇ »ýÈ°È°¡ ºü¸¥ ¼Óµµ·Ï ¿ì¸® »ýÈ°¿¡ Á¢¸ñµÇ¸é¼ CSC(Consolidated Service Center)ÀÇ ±â´É°ú ¿ªÇÒ¿¡ Çõ½ÅÀûÀÎ º¯È°¡ ÀϾ°í ÀÖ´Ù. ÀÎÀû, ¹°¸®ÀûÀÎ ÆǸÅÁ¶Á÷ ¹× ±â´ÉÀÌ Á¡Â÷ Ãà¼ÒµÇ°í CSC ±â´ÉÀÇ ±Þ¼ÓÇÑ ÆØâ°ú ÇÔ²² CSC ¾÷¹«°¡ °¢±¤À» ¹ÞÀ¸¸é¼ ±â¾÷ÀÇ Çٽɿµ¿ªÀ¸·Î ºÎ»óÇÏ°í ÀÖ´Ù. ÀÌÁß¿¡¼µµ Àü·«Àû Áß¿äµµ°¡ »ó´ëÀûÀ¸·Î ³·Àº »ç¾÷ºÎºÐ¿¡ ´ëÇØ È¿À²ÀûÀÎ ÇÁ·Î¼¼½º ±¸Ãà, ºñ ºÎ°ú ¾÷¹«ÀÇ Á¦°Å, ºÐ»êµÈ ÇÁ·Î¼¼½º¿Í Á¶Á÷ÀÇ ÅëÇÕ, ÀÇ»ç°áÁ¤À» À§ÇÑ ºÐ¼® ¾÷¹«ÀÇ °È µî ¾÷¹«Ã³¸®ºñ¿ë Àý°¨°ú ¾÷¹«Çâ»óÀ» À§ÇØ ITSM¼ºñ½º¸¦ µµÀÔÇϰųª µµÀÔÀ» °í·ÁÇÏ´Â ±â¾÷µéÀÌ ´Ã¾î³ª°í ÀÖ´Â Ãß¼¼ÀÌ´Ù. º¸´Ù È¿À²ÀûÀÎ ºñÁî´Ï½º ÇÁ·Î¼¼½º¸¦ °ü¸®ÇÏ°í, ºü¸£°Ô º¯ÈÇÏ´Â ¾÷¹«¸¦ ºñÁî´Ï½º ÇÁ·Î¼¼½º ¸ðµ¨¸µÇÏ°í ±×¿¡ ÇÊ¿äÇÑ ÀÀ¿ëÇÁ·Î±×·¥ÀÇ °³¹ßÀÌ ÇÊ¿äÇÏ´Ù. µû¶ó¼ º» ³í¹®¿¡¼´Â ±âÁ¸ÀÇ BPM(Business Process Model)¿¡ ITIL Process¸¦ Àû¿ëÇÏ¿© È®ÀåµÈ CSC¸¦ Á¦¾ÈÇÏ¿´À¸¸ç, µ¿Àû ºñÁî´Ï½º ÇÁ·Î¼¼½ºÀÇ º¯È¸¦ È¿À²ÀûÀ¸·Î °ü¸®Çϱâ À§ÇØ ITIL ¸ðµ¨¸µ µµ±¸ÀÎ ITSM(IT Service Management)·Î ±¸ÇöÇÏ¿´´Ù.
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¿µ¹®³»¿ë (English Abstract) |
These days, business environments are rapidly change and companies are taking the pressure about a customer value enhance to the continuance from the market. Therefore companies propel various innovative and strategic initiatives for a customer value enhancement. Also Information Technology is rapidly becoming part of our everyday lives due to its fast development, the functions and responsibilities of CSC(Consolidated Service Center) are undergoing revolutionary change.
The function of sales organization based on the manpower and human networks are gradually shrinking, and CSC is slowly establishing itself as the company's core parts as its function expands and its operations are in the spotlights. Among these, many organizations are currently introducing ITSM concept for primary processes as a means of achieving synergy in operational excellence, reducing costs and improving service quality. In this thesis, we propose an extended CSC, which is applied ITIL Process to traditional BMP. It also needs to manage more effectively business process model, to modeling rapidly changing business process, and to developing its business application programs whenever and whatever it is changed. The ITSM(IT Service Management), which is an ITIL tool, effectively managing for dynamically changing the business process.
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Å°¿öµå(Keyword) |
Information Technology Infrastructure Library
IT Service Management
Consolidated Service Center
ITIL
ITSM
CSC
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ÆÄÀÏ÷ºÎ |
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