| 한글제목(Korean Title) |
The Effect of Security Information Sharing and Disruptive Technology on Patient Dissatisfaction in Saudi Health Care Services During Covid-19 Pandemic |
| 영문제목(English Title) |
The Effect of Security Information Sharing and Disruptive Technology on Patient Dissatisfaction in Saudi Health Care Services During Covid-19 Pandemic |
| 저자(Author) |
Hasan Beyari
Mohammed Hejazi
Othman Alrusaini
|
| 원문수록처(Citation) |
VOL 16 NO. 10 PP. 3313 ~ 3332 (2022. 10) |
한글내용
(Korean Abstract) |
|
영문내용
(English Abstract) |
This study is an investigation into the factors affecting patient dissatisfaction among Saudi hospitals. The selected factors considered for analysis are security of information sharing, operational practices, disruptive technologies, and the ease of use of EHR patient information management systems. From the literature review section, it was clear that hardly any other studies have embraced these concepts in one as was intended by this study. The theories that the study heavily draws from are the service dominant logic and the feature integration theory. The study surveyed 350 respondents from three large major hospitals in three different metropolitan cities in the Kingdom of Saudi Arabia. This sample came from members of the three hospitals that were willing to participate in the study. The number 350 represents those that successfully completed the online questionnaire or the limited physical questionnaires in time. The study employed the structural equation modelling technique to analyze the associations. Findings suggested that security of information sharing had a significant direct effect on patient satisfaction. Operational practice positively mediated the effect of security of information sharing on patient dissatisfaction. However, ease of use failed to significant impact this association. The study concluded that to improve patient satisfaction, Saudi hospitals must work on their systems to reinforce them against the active threats on the privacy of patients’ data by leveraging disruptive technology. They should also improve their operational practices by embracing quality management techniques relevant to the healthcare sector. |
| 키워드(Keyword) |
Security Information Sharing
Disruptive Technology
Ease of Use
Patient Dissatisfaction
Health Care
Operational Practice
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| 파일첨부 |
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