JIPS (한국정보처리학회)
Current Result Document :
| 한글제목(Korean Title) |
Analysis of Impact on ERP Customization Module Using CSR Data |
| 영문제목(English Title) |
Analysis of Impact on ERP Customization Module Using CSR Data |
| 저자(Author) |
Byung-Keun Yoo
Seung-Hee Kim
|
| 원문수록처(Citation) |
VOL 17 NO. 03 PP. 0473 ~ 0488 (2021. 06) |
한글내용
(Korean Abstract) |
|
영문내용
(English Abstract) |
The enterprise resource planning (ERP) system is a standardized and advanced business process that many companies are implementing now-a-days through customization. However, it affects the efficiency of operations as these customizations are based on uniqueness. In this study, we analyzed the impact of customized modules and processing time on customer service request (CSR), by utilizing the stacked CSR data during the construction and operation of ERP, focusing on small and medium-sized enterprises (SMEs). As a result, a positive correlation was found between unit companies and the length of ERP implementation; ERP modules and the length of ERP implementation; ERP modules and unit companies; and the type of ERP implementation and ERP module. In terms of CSR, a comparison of CSR processing time of CBO (customized business object) module and STD (standard) module revealed that while the five modules did not display statistically significant differences, one module demonstrated a statistically very significant difference. In sum, the analysis indicates that the CBO-type CSR and its processing cost are higher than those of STD-type CSR. These results indicate that companies planning to implement an ERP system should consider the ERP module and their customization ratio and level. It not only gives the theoretical validity that should be considered as an indicator for decision making when ERP is constructed, but also its implications on the impact of processing time suggesting that the maintenance costs and project scheduling of ERP software must also be considered. This study is the first to present the degree of impact on the operation and maintenance of customized modules based on actual data and can provide a theoretical basis for applying SW change ratio in the cost estimation of ERP system maintenance. |
| 키워드(Keyword) |
Customization
ERP
Information System
Package Software
Project Cost Calculation
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| 파일첨부 |
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